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FAQs (Frequently Asked Questions)

1) Who are DB Promotions UK?
We are event support consultants. We are the Official Group Sales Representatives for Disney On Ice. We have been partners with Disney On Ice for 15 years and liaise closely with them for the promotions and marketing of the ice shows throughout the UK.
2) Who are Disney On Ice/ Feld Entertainment?
Disney On Ice is the hugely popular ice extravaganza produced by Kenneth Feld, owner of Feld Entertainment Inc: the largest live, family entertainment in the World. Our productions captivate over 25 million people annually in 45 countries worldwide and at 24 years, Feld Entertainment is the longest standing licensee/ partner in the history of the Disney Corporation.
3) How can I get onto the mailing list to receive reminders of when Disney On Ice is coming to my city?
There is a link on this website titled "Join our mailing list". Click on the link and fill in the fields ( please do not leave any blank or information will not reach you). This comes directly to us and we will add you to our database.
4) What is the show like?
The show is a family production suitable for all ages from 0-100! We pride ourselves on the fact that there is something for everyone. The show contains unique Disney characters, popular theme scores, loveable stories, dazzling costumes, superb world class ice skating, stunning pyrotechnics and fantastic effects, all of which are performed on a huge ice pad on the floor level in the middle of the arena. All seating surrounds the ice pad and there are superb views from all seats regardless of your age and height. (See our price list page with arena plans for more details).
5) How long is the show?
Most of our shows are approximately 2hrs long with a 15 minute interval
6) How long is the tour in the UK?
Please see our prices and details page for the duration of the show playing in each venue in all cities.
7) Is there any restricted viewing?
Disney On Ice do not knowingly release restricted viewing seats for general sale. If a show reaches a sell out stage then the promoters may decide to release sightlines seats (Seats next to the curtain end of the stage) at this stage you will be advised if any seat has a restricted view or not.
8) What is the difference between Front Row/ VIP, 1st price and 2nd price seating.
Around the ice pad on the floor we can place up to 4 rows of seating which immediately surround the rink. Front row is literally the front row seating next to the ice rink. VIP seating is classed as rows 2 - 4 directly around the rinkside behind the front row seating. 1st price are the seats in the lower bowl section of the venue. 2nd price are the upper tier section of the venue. (Please note 2nd price seating can be high up - not always suitable for disabled patrons or vertigo sufferers).
9) How can we book tickets?
You can contact us directly on 0121 308 4511 Monday - Friday 9am-5pm to book tickets or email us at info@dbpromotions.co.uk
10) Do we have to pay for under 2's?
Under 2's are permitted into the show free of charge so long as they sit on a parent's/guardian's lap, they must not take a seat. (Entry tickets may be issued for under 2's, so you will need to advise us of under 2's attending when you book your tickets). Please note if you have an under 2 and you wish for him/her to have a seat, one will have to be purchased at the time of booking.
11) Can you accommodate disabled patrons wishing to attend?
Yes indeed we can. All of our venues have special areas specifically designed for wheelchair users and patrons with disabilities. Please notify us upon booking if you have any special requirements or if you need any wheelchair and helper positions reserving. Early booking is advised.
12) What are booking fees?
Booking fees are charges applied by the agents (upon agreement with the promoter) which cover the costs of printing the tickets, ticket postage and administration. All booking fee charges are listed on our website but if you have any questions then please call us on 0121 308 4511.
13) Do you do personal announcements at the shows?
I am afraid due to popular demand we simply cannot fulfill personal announcement requests.
14) Are there any discounts for OAPs and children?
All tickets are one price, there are no special discounts for children or senior citizens.
15) Are show times prompt?
Yes! Disney On Ice are very strict about prompt start times. Please check your tickets for the official start time. Doors to the venues usually open 1 hour prior to the commencement of the show time.
16) Are cameras allowed in the venue?
Usually no. Please check the reverse of your ticket for further details regarding the permission of audio and photographic equipment allowed into the venues.
16) Is there official merchandise sold at the show?
Yes we do have official merchandise for the show within the venue. We do not recommend you purchase any goods from street sellers outside of the venue. For further information on official merchandise you can contact Feld Consumer Products on +1 (866) 295 2706.
17 ) Are there refreshments sold in the venue?
Yes there are concession stands in all of the venues. For persons with special dietary requirements (e.g. coeliac or diabetic) please call in advance for further information about the suitability of available foods.
18) Are drinks and food allowed into the venues?
No, for security reasons drinks and food are not permitted into the venue. You can purchase refreshments inside the venue from concession stands. If you have special dietary requirements and wish to take your own food we must obtain permission from the building. Please contact us directly in advance to arrange this for you.
19) What do we do if we lose our tickets?
It is imperative that you notify us in advance of the performance if you lose your tickets preferably 48 hours in advance. Always go directly back to the agent you have purchased your tickets from in order to arrange duplicate tickets. Do not contact the venue unless you have purchased your tickets directly from the venue as they will have no details of your seating arrangements. DB Promotions customers can contact us on 0121 308 4511. Please note duplicate tickets can only be arranged with the Box Office by the official agents. A customer will not be able to request duplicate tickets direct from a Box Office themselves. Duplicate tickets can only be collected at the Box Office, duplicate tickets are never posted to a customer. In order to collect duplicate tickets they must be arranged by the official agent and the customer must present personal identification to the Box Office upon collection on the day.
20) Who do we contact if we have a problem?
You can contact us directly on 0121 308 4511 or email us at info@dbpromotions.co.uk. Please allow us as much lead time as possible to consider requests.
21) Do we sell booster seats for children?
No we do not sell or hire out booster seats. You can contact the local venue to see if they provide this service or you are permitted to take your own.
22) Do you have induction loops for the hard of hearing?
Yes all venues do have an induction loop facilty. Please make a request at the time of booking.
23) I have epilepsy, is there strobe lighting used in the show?
Yes there is strobe lighting used in some of our shows along with fireworks, loud bangs and occasional periods of blackout. Contact us directly if you need further details.
24) Is there any on site car parking/ coach parking?
Yes all venues provide parking facilities. Please contact us in advance for further details for each venue and the costs.
25) Can tickets be sent to me in time to be used for a Christmas present? ( For shows performing Jan - March of a new year)
No, I am afraid we do not guarantee the delivery of tickets in time for Christmas for shows performing during the period after Christmas and New Year. We are mindful that tickets may be ordered by patrons as presents and we do our best to distribute in time, but we cannot guarantee the mail service to provide the delivery when required by a customer. We do advise if you wish to order for a Christmas gift you book and pay for your tickets prior to August to have the best opportunity of a before Christmas delivery.
26) Is there security at the venues?
Yes there is a heavy security presence at every venue and bag searches may be undertaken.
27) What do we do if we get to the venue and there is a problem with our seats?
This is a rare occurrence. Should there be a specific problem with your seats then please take your tickets directly back to the Box Office which is located at the venue. Ask to speak with customer services in the Box Office and they will help you with your problem
28) Will I need my coat, will it be cold in the venue?
We recommend you take a coat with you just in case.
29) Do you have any promotional literature that we can use to advertise to our groups?
Yes we do have literature. Please contact us on 0121 308 4511 to make a request.
30) Complaints procedure. Complaints can be registered in three ways:
a) By phone on: 0121 308 4511
b) By email to: info@dbpromotions.co.uk
c) By letter: DB Promotions UK - PO Box 3809, Sutton Coldfield, West Midlands B74 4QF

If you have any other questions or queries then please feel free to call us on 0121 308 4511 Monday - Friday 9am -5pm